Dumpster Rental FAQs
Please find some of the most frequently asked dumpster rental questions below. Still can't find your answer, send us a message!
How will I know if I exceeded my weight limit?
Each dumpster rental comes with an agreed upon loading weight limit. Only after we dump the contents of the container will we know if you were over your rented weight allowance. When we arrive at the transfer station they weigh our truck, we then empty the contents, and then they weigh our truck again. If you are over your weight limit we will notify you of the additional charge via email with your receipt detailing everything.
Do I need to be onsite to accept the dumpster?
Being onsite to accept your delivery is the best way for a seamless transition. But you do not need to be present should you give us a good description of where to drop it off. However, if you need us to return to relocate the dumpster there is a fee of $95.
Will your dumpster damage my driveway?
All of our dumpster come equipped with wheels on the ends for a smooth landing. We're also able to lay down wood boards when requested. This will allow the container to sit atop the wood instead of your driveway or yard. We do not carry wood in our truck unless requested with your booking.
When do I pay?
To rent our dumpster payment is due upfront via cc and is based on how many tons you think your project will require. Any overweight charges will be applied to your cc on file after the pickup and tipping have been completed and a detailed receipt sent to your email
What if I need to cancel my order?
If you need to cancel your dumpster rental we can either keep the money in your account for when you're ready or offer a 95% refund
What if it rains or snows inside of my dumpster? Do I need to pay for the extra weight?
Yes, we are not responsible for acts of God. While the dumpster is in your possession you are 100% responsible for what goes into it including rain, snow or even your sneaky neighbor who puts their junk in your dumpster. However, when we collect your dumpster most of the rain water sitting inside will come out when being loaded on to the truck.
Do you offer live loads (when the driver stays onsite while you load)?
Yes we do and this is charged at $65 per hour (1-hour minimum charge).
What items are NOT allowed inside the dumpster?
Prohibited items include; NO 55 Gallon Drums Empty or Full, NO Car Batteries, NO Tires (or charged at $15 per tire), NO Asbestos or asbestos containing products, NO Hazardous Materials; paint, oil, solvents, pesticides, household cleaning materials, etc., NO CFC Containing Appliances; air conditioners, refrigerators, freezers, dehumidifiers, etc., NO Rock, Stones, Dirt, or Sand
How long is the dumpster rental period?
Our typical dumpster rental period is 7 days. If you need more time for your project please ask us and we will do our best to accommodate. If you hold your dumpster for longer than the agreed upon timeframe, there is a $15 per day rental fee.
Is my dumpster automatically picked up?
No. You must make your pickup request online to let us know you're ready. We do not assume you are finished with your dumpster unless we hear from you otherwise. Someone from the office will usually send a follow up email as your rental period comes to a close, but we must hear from you in order to book the pickup. Any additional time past the agreed upon rental period will result in a $15 per day charge.
What is considered a full dumpster?
You can fill your container to the top edge but can not continue to load junk causing items to spill over or stick out of the top. This is mainly a safety concern when our drivers are in transit to the transfer station, we cannot risk items falling out of the truck while on the road. If you're dumpster is improperly loaded we may not pick it up and you will be charged for the unsuccessful trip out.
Do you offer help loading the dumpster?
Yes we do! Call us for assistance (203) 979-0550.